- Boise - Call Center
- Boise , ID, USA
- Full Time
- Company Sponsored Medical, Dental, Vision, Life Insurance, 401(k) and Paid Time Off
Kendall Auto Group has an opening for a full-time Appointment Receptionist at our Administrative Offices in Boise.
We are looking for a self-starter that is up to the challenge of learning the business and growing with the Company. Kendall offers competitive pay, company sponsored benefits and opportunity for career advancement! We are proud to be the largest family owned dealer in the North West and a premier employer in the Treasure Valley.
The Appointment Receptionist pay starts at $13.50/hr plus up to $200/month in incentives. The required schedule includes a three week rotation, shifts ending by 6:30pm and working each third saturday.
Successful candidates must have a positive attitude and enjoy talking with people, have superior verbal communication skills, excellent computer skills, the ability to multi-task and to quickly, politely and accurately determine appropriate routing for customer inquiries. Proficiency with multi-line telephone systems and experience with high call volume is required. Previous customer service experience in an office environment required. Automobile knowledge is preferred.
DUTIES & ESSENTIAL JOB TASKS:
Determine customer vehicle service needs by questioning customer about vehicle performance and researching service history.
Input and maintain vehicle and customer information in computer system.
Use telephone, Email and other means to communicate with customers and vendors.
Answer telephones consistent with company standards; provide information to callers and route calls.
Other tasks associated with position as assigned.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS:
Frequent telephone use.
May spend greater than 3/4 of work shift with PCs and video display screens.